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========================== Questions and Answers =========================
 

Q: I am a fuel keeper of a company's fleet. We used to record our refuels at gas stations in an account book. If we are to use the card issued by PetroChina, what am I to do with the accounts?

A: You can apply for the PetroChina Business Card at any of the card issuing and value storing station of this Company. PetroChina Business Card is divided into management card and associated driver's cards. The management card is used for managing the accounts only, not for refueling purposes. Each driver will have a driver's card, which is used for refueling services only.

Q: What can I do if I am doubtful of the balance shown by the IC card?

A: You may find out the detailed information of all transactions at any of the card issuing and value storing stations belonging to PetroChina Beijing Sales Company.

Q: Having reported for loss, why it is necessary to wait for seven days before a new card is issued?

A: The IC card control system requires the gas stations to transfer all consumption records of the user to the system server. The server can only determine the balance in the card after it has verified all the transaction. The processing of the data takes some time since there are a lot of associated gas stations.

Q: As an IC Card user, I found that my card is not accepted at a few of the PetroChina gas stations. Why?

A: Some gas stations, particularly those that are running under license agreements with PetroChina, have not yet joined PetroChina's IC card refueling. Such gas stations cannot provide IC card refueling service for the time being. Please read carefully the distribution map of PetroChina IC card gas stations to know exactly which are and which are not IC card gas stations.

For consultations, please contact: Retail Center of PetorChina Beijing Sales Company, Tel.: 84892975, 84892934, 84892974
 
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